2019上半年商务英语中级写作范文：投诉与索赔原因

　　1. Complaint for Poor Quality投诉货物质量欠佳

写作案例详解

HSE

Hong Seng Electronics

Blk 3024 #01-118 Ubi Road

Singapore 408720

Fax:65-747-4644; Tel:65-744-0817

27 March 200-

Mr Chua Chee Hieng

Videx Sdn Bhd

4-6 Jalan Pasar

83000 Batu PahatJohor Darul Takzim

Malaysia

Dear Mr Chua

Shipment of Videx (L15) Videocassette Recorders w/remote control:Order No.987303

The above shipment of 60 Videx Model L15 video cassette records with remote control was delivered on 25 March 200,and was checked on delivery.

I am afraid that I really must complain about the quality of these machines.You appear to have supplied us with a product which falls far below the standard our customers expect.The L15 VCRs that you delivered were poorly finished and shoddy.What is more,they are certainly not as good as the demonstration models that I was shown when your representatives visited my shop in early February.

This matter is causing us great inconveniences,since we have now included the L15 in our new catalogue and we are receiving a large number of enquiries about it.We shall now be faced with canceling it from our catalogue,and explaining to customers that it is no longer available.

I should like you to refund the money we have paid you for these machines.Alternatively,if this is unacceptable,I should be prepared to accept the L16 model as a replacement for the L15 at the same price.

I look forward to hearing from you in the very near future.

Yours sincerely

Goh Eng Jee

Shop Manager

2. Complaint for Shortage投诉产品数量不足

写作案例详解

KCDPT

Klotz Cable Distributors PT

JI.Cideng Timur 19

Jakarta,Indonesia

Tel:62-21-2312288 Fax:62-21-2312136

To: Mr Jimmy Loo,Export Manager, Fax:603-3670122

Syntex Cable Corporation,Selangor

Darul Ehsen,Malaysia

From: Mr Samir Rahardjo,Klotz Cables, Fax:62-21-2312136 Indonesia

Date: 13 August 200-

Subject: Missing reel of cable

Dear Mr Loo,

Consignment No.CCD 32176

We received the above consignment of half-inch multicore LAN cable from you this afternoon.

However,on checking the consignment we have discovered that one of the reels of cable (500m) is missing.The bill of lading reference number is CC/3a.

As you know,we have a number of industrial clients who urgently require cable,and this mistake is causing a great deal of inconvenience,and may lead to loss of business.

I should appreciate your looking into this matter and arranging for delivery of the required cable as soon as possible.

Yours sincerely

For Klotz Cable Distribution PT

Samir Rahardjo

Samir Rahardjo

Manager

　　3. Complaint for Invoice Mistake投诉单据有误

写作案例详解

Sinolib

Sinolib Book Ltd.

Shop 350 Ocean Centre

Canton Road-Kowloon

Hong Kong SAR

Tel:23737689 Fax:23731254

27 May 200-

Mr W Mak,Sales Department

Palette Publishing Co.

14/F Hopeful Building

22-24 Po Heng Road

Aberdeen

Hong Kong SAR

Dear Mr Mak

Subject:Invoice No.P5643/9

We have just received the above invoice for a consignment of books which was delivered on 4 May 200- as part of our exhibition of contemporary Chinese photographer’s work.

However,your invoice states that the consignment contained 240 copies of China on the Move by Shui Man-hing,whereas,in fact,it contained only 200 copies.If you check our original order (No.4378528- copy attached) you will see this was all we ordered.

We trust you will arrange for a new invoice to be issued in the near future,as we shall be happy to settle this account as soon as possible.

Yours sincerely

Sophia Wan

Sophia Wan

Accounts Clerk