2012年12月英语四级听力原文—短文（沪江版）

Part III Listening Comprehension

Section B

Passage 1

Since I started working part-time at a grocery store, I have learned that a customer is more than someone who buy something. To me, a customer is a person whose memory fails entirely once he or she starts to push a shopping card. One of the first things customers forget is how to count. There is no other way to explain how so many people get in their express line, which is clearly marked 15 items or less, with 20, 25 or even a cart load of items. Customers also forget why they came to the store in the first place. Just as I finish ringing up an order, a customer will say, “Oops, I forgot to pick up a fresh loaf of bread. I hope you don’t mind waiting while I go get it.” Five minutes later, he’s back with the bread, a bottle of milk, and three rolls of paper towels. Strange is that seems customers also seem to forget that they have to pay for their groceries. Instead of writing a check or looking for a credit card while I am ringing up the groceries, my customers will wait until I announce the total. Then, in surprise, she says, “Oh no, what did I do with my check book?” After 5 minutes of digging through her purse, she borrows my pen because she’s forgotten hers. But I have to be tolerant of customers because they pay my salary, and that’s something I can’t afford to forget.

Q26. What does the speaker say about customers’ entering the grocery store?
Q27. Which customers are supposed to be in the express line?
Q28. What does the speaker say some customers do when they arrive at the check-out counter?
Q29. What does the speaker say about his job at the end of the talk?

Passage 2

The speech delivery style of Europeans and Asians tends to be very formal. Speakers of these cultures often read oral presentations from carefully retain manual scripts. On the other hand, American speakers are generally more informal relative to speakers and other cultures. American audiences prefer natural, spontaneous delivery that conveys a lively sense of communication. They don’t relay well to speakers who read from a manual script. If you use an outline of your ideas instead of a prepare text, your speech will not only sound more natural, but you will also be able to establish better relationship with your listeners and keep their attention. The language and style you use when making an oral presentation should not be the same as the language in style you use when writing. Well retain information, that is meant to be read, does not work as well when it is heard. It is, therefore, important for you to adapt retain texts or outlines for presentations. Good speakers are much more informal when speaking than when writing. They also use their own words and develop their own speaking styles. Whenever possible, they use short words. Listeners are appreciated when speakers use simple, everyday words in a presentation. One advantage is that it is much easier for speakers to pronounce short words correctly. Another is that long and sophisticated vocabulary choices make listening more difficult.

Question 30 to 32

30. What does the speaker say American audiences prefer?
31. What should one pay attention to when making an oral presentation?
32. What does the speaker focus on in the talk?

Passage 3