Telephone Calls 打电话

Brief Introduction

电话问询是贸易中一种很常见的方式。对于生产或交易中遇到的各种问题，如果能通过电话方式解决，那便是最快捷、最有效率的。

Basic Expressions

1. This is Dajiang Food Store. How may I help you?

这里是大江食品店。请问我怎样能帮到你呢?

2. Could you put me through to the toy department?

请帮我接玩具部好吗?

3. I’d like to order 3 cases of beer.

我打算订购三箱啤酒。

4. My name is Tony Smith, Shanghai Hotel Room 2107. My phone number is 6567- 8900.

我叫托尼·史密斯，住上海宾馆2107房间，我的电话号码是 6567-8900。

5. Please make a remittance of 1,500 Yuan for the books you’ve ordered. The postage is included.

您订的书请汇款一千五百元过来，邮资包括在内。

6. Hold on a moment please.

请稍等。

7. I’ll see if she is in.

我去看看她有没有在。

8. I am afraid she is out at the moment.

对不起，她这会出去了。

9. I’ll be pleased to if I can.

如果能的话，我很高兴。

10. Extension 121, please.

Sorry, the line is busy.

请接121号分机。

对不起，线路忙。

11. Could I speak to Mr. Johnson, please?

Sorry, there is no one by the name of Johnson here.

我可以和约翰逊先生通话吗?

对不起，这里没人叫约翰逊。

12. Could you hold on a minute? I’ll get him for you.

Certainly. Thanks.

稍等，我帮你去叫他。

行，谢谢。

13. Mr. Smith is tied up at the moment.

OK. I’ll call again later.

史密斯先生现在脱不开身。

好的，我回头再打电话过来。

14. I am sorry I wasn’t in when you called.

That’s all right.

很抱歉你来电话时我不在。

没关系。

15. Operator, we were cut off. Could you reconnect me, please?

Just a moment, please.

接线员，电话断了。可以替我重新接通吗?

请稍等片刻。

16. Do you follow me?

Yes, please go on.

打电话

听懂我的话了吗?

听懂了，请接着谈。

17. Have you got it?

Sorry. Do you mind repeating?

明白了吗?

对不起，你介意再说一遍吗?

Conversations

Dialogue 1 (O=operator)

O: International Trading Co. . Good morning.

L: Good morning. May I speak to Mr. Smith, please?

O: May I ask who’s calling, please?

L: This is Miss Li from the United Textiles.

O: Just a minute, Miss Li.

(Switches lines) Mr.Smith,

Miss Li from United

Textiles wants to speak to you.

S: Put her through, please. Hello, Mr. Smith speaking.

L: Good morning, Mr. Smith. I’m calling about the draft agreement you sent me……

-- 这是国际贸易公司。早上好。

-- 早上好。我想和史密斯先生 通话，可以吗?

-- 请问您是哪位?

-- 我是联合纺织品公司的 李小 姐。

-- 请稍候，李小姐。(转线路)

史密斯先生，联合纺织品公 司的李小姐想和你通电话。

-- 请把电话接过来。你好，我 是史密斯先生。

-- 早上好，史密斯先生。我打 电话是为了你寄给我的那份 协议草案……

Dialogue 2

A: Marketing Manager’s Office. Can I help you?

B: Mr. Smith, please.

A: Sorry, he is out.

B: What time do you expect him back then?

A: Sorry, I am not sure. Can I take a message?

B: No, thanks. I will call back later.

A: That’s fine. Please call again later.

B: OK. Thank you. Goodbye.

-- 这是营销经理办公室。请问 有什么事吗?

-- 请史密斯先生接电话。

-- 对不起，他出去了。

-- 那你估计他什么时候回来?

-- 对不起，我不清楚。你要留 个口信吗?

-- 不用了，谢谢，我待会再打

过来。

-- 那好。请过会儿再打来吧。

-- 好的。谢谢你。再见。

Dialogue 3

A: United Development Corp. May I help you?

B: I’d like to speak to Mr. Smith, please.

A: Who shall I say is calling, please?

B: This is Miss Zhang from ABC Corp.

A: I’m sorry, Miss Zhang, but Mr. Smith is not in at the moment.

B: When will he come in, do you know?

A: I suppose he won’t be in until 11:00.

B: May I leave a message?

A: Certainly.

B: Please ask him to give me a call as soon as he returns. He has my number.

A: Very well, Miss Zhang, I’ll do that.

B: Thank you. Goodbye.

-- 联合开发公司。您有什么事 吗?

-- 我想和史密斯先生通电话。

-- 可以告诉我您是哪位吗?

-- 我是ABC公司的张小姐。

-- 对不起，张小姐，史密斯先生 现在不在。

-- 他什么时候来，你知道吗?

-- 我估计他要到十一点才会来。

-- 我可以留个口信吗?

-- 当然可以。

-- 他一回来就请他给我回个电话。 他有我的电话号码。

-- 好的，张小姐。我会的。

-- 谢谢。再见。

打电话