11.
　　W: What are you doing in here, Sir? Didn't you see the private sign over there?
　　M: I'm sorry. I didn't notice it when I came in. I'm looking for the manager's office.
　　Q: What do we learn from the conversation?

　　12.
　　W: Mike, what's the problem? You've known from month the report is due today.
　　M: I know, but I'm afraid I need another few days. The data is hard to interpret than I expected.
　　Q: What does the man mean?

　　13.
　　W: Excuse me, Tony. Has my parcel from New York arrived?
　　M: Unfortunately, it's been delayed due to the bad weather.
　　Q: What is the woman waiting for?

　　14.
　　W: Pam said we won't have the psychology test until the end of next week.
　　M: Ellen, you should know better than to take Pam's words for anything.
　　Q: What doesthe man imply about Pam?

　　15
　　W: Tom, would you please watch my suitcase for a minute? I need to go make a quick phone call.
　　M: Yeah, sure. Take your time. Our train doesn’t leave for another twenty minutes.
　　Q: What does the man mean?

　　16
　　M: Frankly, Mary is not what I'd called easy-going.
　　W: I see. People in our neighborhood find it hard to believe she's my twin sister.
　　Q: What does the woman imply?

　　17
　　M: How soon do you think this can be cleaned?
　　W: We have same day service, sir. You can pick up your suit after five o'clock.
　　Q: Where does the conversation most probably take place?

　　18
　　W: I really enjoy that piece you just play on the piano. I bet you get a lot of requests for it.
　　M: You said it. People just can't get enough of it.
　　Q: What do we learn from the conversation?