Lesson One

Formal Verbal Communication in Business I

正式商业交流 – 研讨会

Part I Objectives

☆ Procedures of Seminars Leading andCommonly Used Sentence Structures

研讨会各个程序及常用句型

☆ Questioning Techniques

提问技巧

☆ A Leader and A Good Listener, At the Same Time

做好的听众，做好的领导者

☆ Giving Criticism

提出批评观点的技巧

Part II The How-Tos

Leading Seminars/ Questioning Techniques

☆ General procedures of a seminar/lecture

1) Self-introduction

2) Introduction of Topic

3) Describing sequences and timing

4) Highlighting information

5) Involving the audience

6) Giving instructions

7) Checking understanding

8) Asking questions

9) Clarifying questions

10) Evading questions

11) Inviting comments

12) Interrupting

13) Transitions

14) Reformulations

15) Closing

☆ Language Reference

Self-introduction 自我介绍

Good morning, I’m ---- and I’ve been invited to give this talk/ presentation / lecturebecause---

I have done research in / I have a special interest in / my experience is in

Introduction of Topic 话题介绍

In my presentation/talk/lecture today I shall be dealing with---

The subject of my ---- today is ----

What I’d like to do today is introduce/suggest/ analyse/ describe / explain

My topic/subject today is ---

I shall be dealing with 2/3/4…. main areas/topics/subjects today

Describing Sequences and Timing 程序介绍与时间安排

First I want to /spend a few minutes outlining ---/remind you of the backgroundto/summarise the ----/explain---/ present---

Next I shall---/after that I will take the opportunity of describing---/

Then we’ll look at---

Finally I want to---

Highlighting Information 重点介绍

(Rhetorical questions)

So, what does that mean?/How can we interpret this?/What’s the explanation forthis?/What are the implications of these findings?

(Change of focus)

What that tells us is/What I’m suggesting is/What is clear is that

(Introducing auxiliary verb)

So clearly we do need to--/Obviously they did understand that---/ Of course you do wanto know why---

Involving the Audience 听者的参与

Let’s have a show of hands, how many of you agree with ----

I’m sure we all know what it’s like to---

Let me ask you spend a couple of seconds thinking about---

Well, what would you do, I wonder---

Just look around the room and take a note of /how many men are wearing a tie---/howmany people are wearing jeans---/the average age of the participants

Giving Instructions 给予指示

For this exercise, we are going to work in pairs: groups of 3/4/5

Make a note of these words/figures

Read the paragraph on page ---

Please note that I shall be timing the exercise and you have exactly 7 minutes

Now complete the questionnaire and put your name in the top left-hand corner

Checking Understanding 随时观察听者反映

Is everyone with me so far?

Are there any questions at this stage?

Would anyone like me to run through that again?

If you have any problems with the detail, don’t worry because all the information is in yourhandout