Formal Verbal Communication in Business I

正式商业交流 (1)– 研讨会

Part I Objectives

Procedures of Seminars Leading and Commonly UsedSentence Structures

研讨会各个程序及常用句型

Questioning Techniques

提问技巧

Leader and A Good Listener, At the Same Time

做好的听众，做好的领导者

Giving Criticism

提出批评观点的技巧

Part II The How-Tos

Leading Seminars/ Questioning Techniques

General procedures of a seminar/lecture

1) Self-introduction

2) Introduction of Topic

3) Describing sequences and timing

4) Highlighting information

5) Involving the audience

6) Giving instructions

7) Checking understanding

8) Asking questions

9) Clarifying questions

10) Evading questions

11) Inviting comments

12) Interrupting

13) Transitions

14) Reformulations

15) Closing

Language Reference

Self-introduction 自我介绍

Good morning, I’m ---- and I’ve been invited to give this talk/ presentation / lecturebecause---

I have done research in / I have a special interest in / my experience is in

Introduction of Topic 话题介绍

In my presentation/talk/lecture today I shall be dealing with---

The subject of my ---- today is ----

What I’d like to do today is introduce/suggest/ analyse/ describe / explain

My topic/subject today is ---

I shall be dealing with 2/3/4…. main areas/topics/subjects today

Describing Sequences and Timing 程序介绍与时间安排

First I want to /spend a few minutes outlining ---/remind you of the backgroundto/summarise the ----/explain---/ present---

Next I shall---/after that I will take the opportunity of describing---/

Then we’ll look at---

Finally I want to---

Highlighting Information 重点介绍

(Rhetorical questions)

So, what does that mean?/How can we interpret this?/What’s the explanation forthis?/What are the implications of these findings?

(Change of focus)

What that tells us is/What I’m suggesting is/What is clear is that

(Introducing auxiliary verb)

So clearly we do need to--/Obviously they did understand that---/ Of course you do wanto know why---

Involving the Audience 听者的参与

Let’s have a show of hands, how many of you agree with ----

I’m sure we all know what it’s like to---

Let me ask you spend a couple of seconds thinking about---

Well, what would you do, I wonder---

Just look around the room and take a note of /how many men are wearing a tie---/howmany people are wearing jeans---/the average age of the participants

Giving Instructions 给予指示

For this exercise, we are going to work in pairs: groups of 3/4/5

Make a note of these words/figures

Read the paragraph on page ---

Please note that I shall be timing the exercise and you have exactly 7 minutes

Now complete the questionnaire and put your name in the top left-hand corner

Checking Understanding 随时观察听者反映

Is everyone with me so far?

Are there any questions at this stage?

Would anyone like me to run through that again?

If you have any problems with the detail, don’t worry because all the information is in yourhandout

Asking Questions 询问问题

Direct questions/open-ended:

What/why/how/where/when

Closed questions :

Do you/did you

Delicate questions:

I was wondering if/ could I ask you/ would you mind telling me/if it’s not indiscreet I’d like toknow/might I ask/may I ask

Clarifying Questions 澄清问题

So you want to know about---/is it the figures that worry you/ when you say---do youmean---/If I’ve understood the question you want to know about---

Evading Questions 回避问题

That’s not really my field---/ that’s a bit outside the scope of today’s topic/ I haven’t gotthe precise information with me today/ that’s not really for me to say/I’d need notice of thatquestion to answer you in full/this is not really the place to discuss that matter/ perhaps that’sa question for another meeting

Inviting Comments 鼓励并听取意见

Has anyone got any questions at this point?

Would anyone like to comment on that?

Does anyone disagree with my last point?

Can anyone confirm my experience?

If nobody has any questions then I’ll move on

Interrupting 中断

I’d like to discuss it further, but I think it’s time to move on

Could I just stop you there---

If I might just add----

I’m sure we’d all agree, but perhaps we should get back to the main point

Transitions 过渡

If we could now turn to---/my next point is---/ what I want to do next is ---/ let’s move onto---/that completes my analysis of---/so, now we are going to----

Reformulations 总结

If I might just go over that again---/so, in summary---/ just to remind you of the keyfacts/the main points/ the advantages of---/my main arguments were---

Closing 结束

Thank you for listening to me today

I hope you have found my presentation useful

Thank you for your attention