全国等级考试资料网

商务英语考试口语讲解19

分类: 英语  时间: 2023-03-05 09:40:03  作者: 全国等级考试资料网 

Expand customer base

• Get feedback regarding its performance

• Knowing the difference between satisfied and unsatisfied customers

• So as to retain customers, get more business from existing customers, attract new customers

• Methods:

• 1 reactive approaches: toll-free customer service telephone lines;

• 2 proactive approaches: visiting clients, calling, sending out written surveys

• (Hire mystery shoppers)

• Let customers find it easy to make complaints will benefit the company

• Maintaining customer loyalty

• ---discounts

• ---quality products

• ---feedback

• ---improve R&D

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