公共关系——保修问题解释
1.Cause of the warranty problem 保修问题的原因
A: What is the root cause of the warranty problem?
B: It was a faulty wire harness. We will fix it for free.
A：这次保修问题的根源在哪里？
B：是一个线束有问题，我们会免费修好。
2.Compensation to customers 对客户的补偿
A: Is there any compensation to customers?
B: Just free repair for the problem.
A：对客户有什么补偿吗？
B：只提供对此故障的免费维修。
3.Recall 召回
A: The recall can hurt a company very much.
B: That is why the development engineers need to be very careful.
A：召回对一个公司的伤害会很大。
B：这就是为什么开发工程师一定要非常小心。
4.Tire replacement 更换轮胎
A: Have you had the tire replacement?
B: I did. It’s still under warranty. I paid half of the costs.
A：你换轮胎了吗？
B：换了，还在保修期内，所以我承担一半的费用。
5.Warranty scope 保修范围
A: What is your warranty scope for this car model?
B: We only have warranty on power train.
A：这种车型的保修范围是怎样的？
B：我们只对传动系统保修。