1.Please connect me to the number in San Diego.请给我接圣地亚哥的电话。重点词语：connect vi.连接；联合；联络；用通讯工具联系或连接商务用语：connecting affiliat
1.All the manufactures in the areas try to supply the demands of consumers.这地区的所有生产商都设法满足消费者的需求。重点词语：consumer n.消费者商务用语：consumers
Lesson OneFormal Verbal Communication in Business I正式商业交流 (1)– 研讨会Part I Objectives☆ Procedures of Seminars Leading and Commonly Used Sentence Structures 研讨会各个程
Asking Questions 询问问题Direct questions/open-ended:What/why/how/where/whenClosed questions :Do you/did youDelicate questions:I was wondering if/ could I ask you/ would you mind telling me/if it
Part III Let’s Talk BusinessLEADING THROUGH CHANGE: Listening as a leaderOften, when we think of communication, we think of speaking, presenting, writing--delivering a message in some way. But an ef
Part IIII Exercises and Discussion☆Exercise to sensitize your questioning techniques.1 Write on the board a list of 5 or 6 prominent people that everyone knows. Some of these people should be the su
Part V Supplementary MaterialsGiving CriticismWhen it’s necessary to criticise the work of colleagues it is important to do so in a manner that is supportive and that permits the other person find w
法律事务——投诉1.Customer complaints 客户投诉A: We had a lot of customer complaints on our products. What should we do?B: We need to investigate the cases, and find the root of the cau
法律事务——法律行为（1）1.Attorney 律师A: Why do we call our lawyer an attorney?B: Attorney is a more formal and respectable name for a lawyer. A：我们为什么管我们的律师叫a
法律事务——法律行为（2）1.Defendant 被告A: If I accuse you of something, you become the defendant, right?B: Right. And you are called the plaintiff.A：如果我指控你，你就