Conversation One
　　W: Now, could you tell me where the idea for the business first came from?
　　M: Well, the original shop was opened by a retired printer by the name of Gruby. Mr Gruby being left-handed himself, thought of the idea to try to promote a few products for left-handers.
　　W: And how did he then go about actually setting up the business?
　　M: Well, he looked for any left-handed products that might already be on the market which were very few. And then contacted the manufactures with the idea of having products produced for him, mainly in the scissors range to start with.
　　W: Right. So you do commission some part of your stock.
　　M: Yes, very much so. About 75 percent of our stock is specially made for us.
　　W: And the rest of it?
　　M: Hmm, the rest of it now, some 25, 30 years after Mr. Gruby’s initial efforts, there are more left-handed product actually on the market. Manufactures are now beginning to see that there is a market for left-handed products.
　　W: And what’s the range of your stock?
　　M: The range consists of a variety of scissors from children scissors to scissors for tailors, hairdressers etc. We also have a large range of kitchen ware.
　　W: What’s the competition like? Do you have quite a lot of competition?
　　M: There are other people in the business now in specialists, but only as mail-order outlets. But we have a shop here in central London plus a mail-order outlet. And we are without any doubt the largest supplier of the left-handed items.

　　Q19: What kind of business does the man engaged in?
　　Q20: What does the man say about his stock of products?
　　Q21: What does the man say about other people in his line of business?

　　Conversation Two
　　M: Can we make you an offer? We would like to run the campaign for four extra weeks.
　　W: well, can we summarize the problem from my point of view? First of all, the campaign was late. It missed two important trade affairs. The ads also did not appear into key magazines. As a result, the campaign failed. Do you accept that summary of what happened?
　　M: well, the delay wasn’t entirely our fault. You did in fact make late changes to the specifications of the advertisements.
　　W: Uh, actually, you were late with the initial proposals so you have very little time and in fact, we only asked for small changes.
　　M: Well whatever, can we repeat our offer to run the campaign for 4 extra weeks?
　　W: That’s not really the point. The campaign missed two key trade affairs. Because of this, we are asking you either to repeat the campaign next year for free, or we only pay 50% of the fee for this year.
　　M: Could we suggest a 20% reduction to the fee together with the four week sustention to the campaign.
　　W: We are not happy. We lost business.
　　M: I think we both made mistakes. The responsibility is on both sides.
　　W: Ok, let’s suggest a new solution. How about a 40% cut in fee, or a free repeat campaign?
　　M: Well, let’s take a break, we’re not getting very far. Perhaps we should think about this.

　　Q22: What do we learn about the man’s company?
　　Q23: Why was the campaign delayed according to the man?
　　Q24: What does the woman propose as a solution to the problem?
　　Q25: What does the man suggest they do at the end of the conversation?