11
　　M :I left 20 pages here to copy ,here’s the receipt
　　W : I’ m sorry ,sir ,but we are a little behind ,could you come back in a few minutes ?
　　Q: what does the woman mean ?

　　12
　　W: I hope you are not to put out with me for the delay ,I had to stop for the Fred’s home to pick up a book on my way here
　　M : well , that’s not a big deal ,but you might at least phone if you know you will keep someone waiting
　　Q : what do we learn about the women ?

　　13
　　W : Mark is the best candidate for chairman of the student’s union , isn’t he ?
　　M :well ,that guy won’t be able to win the election unless he got the majority vote from women students ,and I am not sure about it ?
　　Q :what does the man mean ?

　　14
　　M : sorry to have kept you waiting ,Madam , I’ve located your luggage, it was left behind in Paris and won’t arrive until later this evening
　　W : oh ,I can’t believe this ,have it been to delivered to my hotel then ,I guess
　　Q :what happened to the woman’s luggage ?

　　15
　　W：I don’t think we have enough information for our presentation. But we have to give it tomorrow. That doesn’t seem to be much we can do about it.
　　M: Yeah, at this point, we’ll have to make do with what we’ve got.
　　Q: what does the man suggest they do?

　　16
　　M: I’m taking this great course psychology of language. It’s really interesting. Since you’re psychology major, you should sign up for it.
　　W: Actually, I tried to do that. But they told me I have to take language studies first.
　　Q: What do we learn from the conversation?

　　17
　　W: Can you believe the way Larry was talking to his roommate? No wonder they don’t get along.
　　M: Well, maybe Larry was just reacting to something his roommate said. There are two sides to every story you know.
　　Q: What does the man imply about Larry and his roommate?

　　18
　　M: We don’t have the resources to stop those people from buying us out. Unless a miracle happens, this may be the end of us.
　　W: I still have hope we can get help from the bank. After all, we don’t need that much money.
　　Q: What do we learn about the speakers from the conversation?