A: May I help you?
B: Yes, I would like to place an order for toner cartridges. We have a standing agreement with you company, so we will need the same amount as last time.
A: Let me key in your information into my computer. I will pull up our records for you . Do you have an order number? What name is the order listed under ?
B: It should be under Leslie Smith. The number is 184796 A.
A: Yes, Mr. Smith. I have an order for three cases of cartridges, it that what you would like to refill?
B: Yes.
A: Is there the correct billing address?
B: No, pls post the bill to 124 Hildrod Lane, Milton County, 98830.
A: I will send you an invoice in the next few days. Your order should be delivered before the end of the day on Monday.
B: Thank you.
有什么需要帮忙的吗？
是的，我想订购墨盒。因为我们公司和你们公司有长期合同，我们需要与上次数量相同的墨盒。
让我把你的信息输进电脑，这样就能调出我们之间的生意记录…你有订单号吗？下订单的人叫什么名字？
应该是莱斯利.史密斯，号码是184796 A。
有了，是史密斯先生。我们找到一个三箱墨盒的订单，你想按这个单子续订吗？
是的。
这个送票据的地址对吗？
不对，请把票据寄到弥尔顿郡希尔卓德街124号，邮政编码98830.
过几天我就把发票给你寄去，你们所订的商品应该在周一下班前送到。
谢谢你。
Refill 补充
Invoice 发票
Deliver 递送Make an order 预定
Standing agreement 长期的合同
Key in (information) 输入(信息)
Pull up (information) 调出(信息)
Billing address 送订单的地址