PART ONE

1)审题明白会话内容

2)审题清楚会话中出现的人物(几个，身份，位置)

3)明确记录中人称代词所代表的人物

4)题目中出现的单词通常是以同义异词的形式出现在听力中

5)关键词处(空格前的词或着空格处的词)经常会有强调语气，比如重读，ONLY, JUST等

6)第三个会话内容可能会比较复杂，并且填空内容在句子中的顺序不一定与说话顺序一致

Part Two 1、分类：places/addresses/topics/opinions/reasons/purposes/function2、重点：purpose /topics/function3解题方法：1)审题，找中心词2)先听后选:

听大意，推测，不能听一句话就做题

不能听一个词就选答案

3)注意力分配：首句—方向;末句—信息最多，多听后边 ，中间可以放过

but, however, so, therefore, because后信息重要

although, though, despite, in spite of后信息不重要，听不懂没关系

4)注意陷阱:原词。如果听到一个词在选项中出现，那么这个选项往往不是正确答案

1、PURPOSE

1) Descriptive A)complaint:

Make a complaint:抱怨，投诉：语气很气愤，抱怨产品质量;货物数量不对;

invoice发票收货单不对;服务不好。

confirm a complaint: 处理投诉

product quality 产品质量 refund退还，退款

B)appointment/meeting/invitation: make, confirm 一般包含时间和事件make a appointment

change a complaint: 先道歉、推迟(postpone)、取消(cancel)、细节变动 新旧时间地点一般都会出现在文章中

confirm a complaint: 先道谢，接受或推辞，如果是推辞，一般含转折

C) assistance/permission/advice: ask for, give 上级对下级是give，下级对上级是ask for D) satisfaction/appreciation感激，欣赏，重视/compliment赞美/congratulation satisfaction满意：上级对下级

appreciation感激：下级对上级

You deserve it. 是你应得的。/你活该。

E)make an enquire/ask for information/order/make a reservation

make a reservation预定we split the bill. AA制I’ll pay the meal

2) Persuasive A) recommend/suggest/propose 原因，结果

so…I think…should, had better, would, have to… effective 有效的 help, work B) explain

so, then, therefore, as a result, that’s why… C) apologize/refuse D) contradict 比较

in comparison, however, while, on the other hand… similarly, quite similar, likewise同样地

3) Neutral A)doubt

Think it over, take sth. into account econsideration B)criticize/sarcasm/warn movie critic 影评人

2、 FUNCTION1) 人员：

security guard保安safety, security, keep order, stranger, badge胸卡

receptionist前台，接打电话，make an arrangement

typist=keyboard operator 录入员dictate听写

secretary, assistant salesperson销售员，产品，顾客(too fussy/picky挑三拣四的)

shop assistant,营业员

consultant, advisor, analyst, researcher expert权威, specialist有专长的人, operator, cleaner, courier(通信员，联络员)有去有回 engineer工程师, machinist机械师, technologist技术人员, technician 技工 问题：problem, trouble, failure, breakdown, crackdown, out of order tech-support 技术支持 trainer, trainee session一次课 participant=trainee 参与者 fee 费用

seminar(座谈会)，presentation演示演说, discussion, workshop group(分组) 　airhostess,=stewardess(空中小姐)　check in办理登机, luggage, case, purse女士提包briefcase(公文包)　suitcase(拉杆箱) take off, land, arrive, board, window seat, aisle seat,

住宿：预约reserve/book 　入住check in 登记表 registration card room double room双人床/twin room双人间 suite 套房　executive room 行政间 facility river taxiwake-up call, laundry洗衣房，洗好的衣服, courteous bus(礼仪车), airport shuttle机场大巴, 部门：headquarters, head office(总部)，subsidiary, branch, office(分公司)

2) 设备 printer(打印机), photocopier(复印机) duplicate 复印　, fax(传真) answering machine(答录机) , projector(投影仪) OHP 投影仪Over Head Projector

scanner(扫描仪) paper shredder(碎纸机), video player放像机, video recorder摄像机3)文件bank statement　银行清算单bank account(银行账户), current account(活期账户),

deposit account(定期账户) transfer 转账cash现金　check支票　interest rate利率exchange rate 汇率bank holiday银行假日financial statement　财务报表balance sheet 资产负债表　assets 资产　liabilities　负债　equity　权益 current assets　流动资产　fixed assets　固定资产 invisible assets　无形资产profit and loss account 损益表=income statement revenue 收入　cost 成本 expenses 开支　net/gross income 毛/净收入expenses claim form 报销申请表　reimburse，reimbursement　报销

invoice发票，发货单 premises经营所在地