Telephone expressions

1) A Can I speak to Yan Lin, please?

B I’m sorry, the liner is engaged. Would you like to hold?

A No, that’s ok. I’ll call back later.

2) A I’m afraid Mr. Chiu is out of the office today.

B Ok. Can you take a message ?

A Of course. I’ll just get a pen and paper.

3) A Hello, Morris Industries.

B Can I have the sales department, please ?

A One moment. I’ll put you through.

4) A I’m afraid our computer are down at the moment.

B But I need the information by the end of today.

A Ok, I’ll get back to you as soon as I can.

B Thank you. I’d appreciate that.