PETS3公共英语三级写作讲义（投诉信）

【投诉信】

Write a letter of complaints according to the following situation: You (Liu Dan) bought an air conditioner in Sun Appliance and had it installed the other day, but you found that the fan made too much noise when the machine operated. You demand the store to send a representative to check it up. In your letter, provide the specific defects of the air conditioner, the date of purchase, the serial number of it and the way to contact you.

【参考译文】

Dear Sir or Madam,

I’m writing to complain about the poor quality of an air conditioner that I purchased from Sun Appliance Company.

To be honest, Sun Appliance has always been my favorite. On April 4, 2004, I bought the air conditioner (serial number 12345) from one of your chain store located in Lang Fang. The machine operated well at first, but ten days later, there was a fault that bothered me, that is, the fan made so much noise that I could not sleep well at night. Worse still, the cooling system didn’t work well and the machine began to leak recently. Its poor quality ruined almost all my previous impression toward your product. I strongly suggest that that a repairman or a service engineer should be sent to my home without delay. I wonder if you could pinpoint the exact cause of the malfunction as soon as possible. If you can’t, I am afraid that I will request for full amount of refund or a new air condition.

I would appreciate all your assistance in this matter. If you have any questions, please don’t hesitate to contact me. My cell phone number is 1301111313. Look forward to your reply.

Sincerely Yours

Liu Dan